Absolutely. Parfumby is committed to offering only genuine, high-quality products. We source directly from the brands or authorized distributors to ensure authenticity.

We take your privacy and security very seriously. Our website is encrypted with the latest SSL technology to ensure that your personal and payment information is kept confidential and secure. For more details, please view our Privacy Policy.

We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment services. Visit our Payment Options page for a full list.

Yes, we do offer our products for wholesale purchase. For wholesale inquiries, please contact our partnership department at partners@parfumby.com, and our team will provide you with all the necessary details.

The estimated shipping date for each of our products is clearly highlighted on the respective product page. Please refer to this information to know when your item is scheduled to ship.

After you place an order, you will receive an email confirmation detailing your purchase. We'll also send you email notifications at every step of the process—from order confirmation to shipping and tracking information—so you're always in the loop.

Once your order is shipped, it will arrive at your doorstep within 1-2 days. We strive to ensure the fastest delivery possible.

Currently, we ship to Netherlands, Germany, Belgium and France. For more information on international shipping, please visit our Shipping Policy page or contact our customer service team.

As soon as your order is dispatched, you'll receive a shipping confirmation email with a tracking link. You can use this link to check the latest status of your delivery.

If the tracking status of your order is 'Arrived' but you haven't received it, please check with your neighbors or building management first to see if the package was received on your behalf. If the package is still missing, contact our customer service team at hello@parfumby.com, and we'll assist you in locating your order

We accept returns within [specify number] days of purchase, provided the items are in their original condition. For more details on how to return a product, please visit our Returns & Exchanges page

Orders can be changed or canceled within a short time frame after placing them. Please contact our customer service immediately for assistance. Once an order is processed and shipped, we are unable to make changes.

If you receive a damaged product, please contact us within 3 days of delivery. We will guide you through the return process and arrange for a replacement or refund.

Due to the nature of our products, we can only accept returns for perfumes if the seal is intact and the item is in its original packaging. If you have opened the seal, unfortunately, we cannot accept a return due to hygiene and quality reasons. For more information, please review our Return Policy.