Is the product defective, damaged or incomplete? Or you just would like to return the item.  For any case we strongly advice us to contact with us before returning an item. Please contact with us via immediately so we can find the best solution for you.


Do you want to return one or more products? Or course you can! We use a return period of 14 days. This period starts after you have received your order. As long as we can resell the product (in the original and untouched packaging), you will be refunded the full purchase amount.

Excluded from right of withdrawal / return

Sealed products that are not suitable to be returned for reasons of health protection or hygiene and of which the seal has been broken after delivery may not be returned.

Consequences of using your right of withdrawal / return

In the event that you return all items from your order, we will refund the complete order amount, including the paid shipping costs for shipping. The direct costs for the return shipment are for your own account. If you return part of your order, we will only refund the amount of the items you return to us. After receipt and assessment of the return shipment, we will refund the amount to be refunded as soon as possible, but no later than 14 days from the moment you have notified us of the cancellation. We will refund this amount to you via the payment method with which you also paid with us.

Does the product have visible signs of use, has it not been carefully packaged, causing the product to be damaged, is the product incomplete, is the packaging / sealing damaged or missing (part of) the packaging / sealing? Then the depreciation can go up to 100%. As a consumer you are liable for the depreciation of the product if this is a result of the way of handling the product that goes beyond what is necessary. The amount of the depreciation depends on whether we can still sell the product again or not. As a webshop we may charge this depreciation.


Product delivered defective

Is the product ordered by you defective, damaged, spoiled or incomplete? Please contact our customer service and, if possible, attach a photo of the received product by e-mail. A defective product received may then be returned to us.

Warranty conditions

The legal warranty applies to all items that you buy from us. This means that an item must be in good condition and function properly under normal use. In addition to the legal warranty, the manufacturer’s warranty applies to certain items. A manufacturer’s warranty is an additional warranty provided by the manufacturer. If this is the case, you will find this in the documentation for the product.

The manufacturer’s warranty only applies to the timepiece for watches, so not to: glass damage, crown and push buttons, stones, case damage, watch strap, battery and water resistance. The warranty also expires in the event of water damage, opening a watch yourself, an accident or improper use of the watch. The water resistance of watches cannot be guaranteed.

In the event of a warranty / defect, please contact our customer service.

No defect?

If you have returned a product for warranty and we find no defect, we will send the product back to you and we will charge the return costs.